Your information and your enquiry.

This policy explains how Cosmas Home Renovations handles personal information shared through this website, by phone or through WhatsApp.

Last updated: 14 September 2026

Who we are

Cosmas Home Renovations is a Cape Town-based home renovation, painting, waterproofing and property maintenance service. For privacy questions or requests, contact us by phone or WhatsApp on 067 889 0673.

Information you may provide

When you request a quotation or contact us about a project, you may provide:

your name;
your phone or WhatsApp number;
your preferred contact method;
the service you are interested in; and
the description of your project.

You can browse the website without submitting this information. Please do not send passwords, payment details, identity document numbers or other sensitive personal information through the quote form, phone or WhatsApp.

How we use your information

We use enquiry information to respond to you, understand your requirements, arrange a discussion or assessment, prepare a quotation and communicate about a requested service. We do not use your enquiry to send unrelated marketing unless you separately agree to receive it.

Phone and WhatsApp

If you choose to call or WhatsApp us, your communication will also be handled by the relevant phone or messaging service. Those services have their own privacy policies and terms. Only share information needed to discuss your project.

Forms and service providers

The website includes a quote form designed to connect to a cPanel-compatible form handler. Once a form handler is configured, the information submitted through it may be processed by the hosting provider or form service used for delivery. The handler should be configured to limit access to enquiries, protect the information in transit and delete it when it is no longer needed.

The current website does not claim that a form submission has been received until a working handler is configured. If you need a prompt response, please call or WhatsApp us.

Sharing and disclosure

We do not sell your personal information. We may share enquiry details only when needed to respond to your request, operate the website or form delivery, comply with a lawful requirement, or protect the rights and safety of the business and other people.

How long we keep information

We keep enquiry information only for as long as reasonably needed to respond to your request, manage the related project or meet legal and record-keeping obligations. Retention may vary depending on the nature of the enquiry.

Cookies, analytics and links

This website does not currently add advertising, analytics or tracking scripts. Your browser may still store necessary technical information while loading the site. The website contains links to phone, WhatsApp and other external services, which operate under their own policies.

Your privacy requests

You may contact us to ask what personal information we hold about you, request a correction, ask us to delete information where appropriate, or withdraw a previous request. We may need to confirm your identity before acting on a request. Contact us on 067 889 0673.

Security

We take reasonable steps to limit access to enquiry information. No online transmission or storage system can be guaranteed completely secure, so please avoid sending sensitive information through this website or messaging services.

Children

This website is intended for people seeking home improvement services and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy when the website, form handler or information practices change. The latest version will be published on this page with an updated date.

Contact

For questions about this policy or an enquiry, call or WhatsApp 067 889 0673.